The Lord of the Rings Jewellery
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Shipping from Middle Earth & Returns

Delivery

  • Shipping is Free World Wide by NZ Post Fast Post Airmail. This usually takes 5-14 days depending on location.

  • World Wide Express delivery is available as an option. Delivery is usually 4-7 days and is tracked and insured.

  • Please Note we cannot be held reponsible for delays caused by administrative or customs procedures in country of delivery.

Customs Requirements

We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and our experience is that although most orders have no problems the occasional one does require customs entry fees being paid. You may want to contact your local customs office for further information


Returns

  • At christies we want your shopping experience to be a pleasure without any perceived risk by you. We are happy to exchange or refund within 30 days under most conditions

  • Where you have simply changed your mind, you have 30 days from the date of the product is dispatched to return the products back to us. We will credit your Payment Authority with an amount equal to the cost of the Products excluding our freight and handling costs.

  • We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ.

  • Where the Products are faulty or damaged we will either: (i) replace the Products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund if you so request.
    All Products returned must be returned in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the Products. All CD ROMs and software must be returned unopened. Products can not be returned if they have been engraved, modified, damaged, altered or sized. This includes rings sized at your request as we will not resell a ring to another customer after it has already been sized. Wrap the Product securely and send return it to us together with the invoice which accompanied the Products to the Christies store that dispatched your order.

  • We do not refund or exchange items that have been specifically custom made for you e.g. a wedding ring made to order, or has been sized to your requirements etc.

  • Where the Products arrived damaged by the delivery company, immediately contact the delivery company. Within 24 hours email:sales@lotrjewellery.com stating the nature of the damage (i) Wrap the Product securely and send return it with the invoice which accompanied the Products to the Christies store that dispatched your order.

  • Problems regarding your order? - You may contact us at sales@lotrjewellery.com quoting the order number or call us on +64 06 356 4602.
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